Enghouse Interactive Inc.

Enghouse Interactive Inc. develops customer contact solutions for organizations of various sizes and industries worldwide. It offers omni-channel contact center solutions that provide an integrated toolbox for managing multiple interactions across voice, email, fax, SMS, Web, or social channels letting customers choose how they want to communicate; IVR and self-service solutions; operator consoles that combine call handling features with directory and presence information, voice and computer recording, and quality management solutions. The company also offers knowledge management solutions that allows self-service to customers over the Web, or confidence and support to agents on the desktop; and Speech Analytics, a customized multilingual software solution to optimize business communications. In addition, it offers integration and optimization solutions; and Predictive Dialer, an intelligent algorithm that starts new calls in the background while the agent is still on a call and connects the new call as soon as an agent becomes available. The company’s solutions support a range of deployment methods from premise-based to private, public, or community cloud, as well as hybrid requirements. It offers professional, training, implementation and integration, and support services. It serves customers through a network of reseller partners. Enghouse Interactive Inc. was formerly known as Syntellect Inc. The company was founded in 1984 and is based in Phoenix, Arizona with operations worldwide. As of December 11, 2002, Enghouse Interactive Inc. operates as a subsidiary of Enghouse Systems Limited.