Concerto Software, Inc.

As of February 9, 2004, Concerto Software Inc. was acquired by Melita International, Inc. Concerto Software, Inc. provides contact center solutions worldwide, enabling companies to manage customer interactions via voice, email, the Web, and facsimile. It has four product lines: EnsemblePro unified contact center platform, ContactPro, Ensemble customer contact suite, and Unison call management system. The EnsemblePro provides a single control point for routing, monitoring, recording, reporting, and administrating contact center functions. The ContactPro offers a single platform that routes, monitors, records, reports, and administers contact center interactions via telephone, email, the Web, and facsimile. The Ensemble customer contact suite integrates inbound and outbound calling, and enables companies to blend agents and dialing. The Unison outbound solution provides predictive and preview dialing, campaign and call list management, scheduled recalls, automated messaging, real-time filtering, system alerts, and voice/data transfers. It also provides a graphical management console that monitors critical functions, and displays information about calling campaigns. The company also offers consulting and integration services, including desktop automation, database and other technology integration, call and work flow automation, project management, and other services. Concerto sells its products and services to financial institutions, retailers, entertainment companies, telemarketing organizations, telecommunications and transportation companies, and utilities through direct sales force, distributors, and resellers.